Contact Center Associate 1
If you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
Job Responsibilities: Contact Center Associate 1
• Voice of Webster- handling over the phone interactions with the goal of providing exceptional service to consumer and business customers
• Must exhibit behaviors outlined in the core service standards, facilitate problem resolution, provide complete and accurate information
• Ability to effectively multi-task
• Utilize communication and problem-solving skills to effectively communicate and service customers via the telephone, online and email
• Demonstrate flexibility and adaptability to handles day-to-day challenges confidently while willing to adjust to multiple demands, shifting priorities, in a change hearty environment
• Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies
Education & Experience:
• High School Diploma and/or GED required.
• Direct customer service experience (in-person customer facing work experience or call center experience)
Job Skills/Knowledge:
• Proven customer service skills
• Strong professional interpersonal skills
• Utilize communication and problem-solving skills to effectively communicate and service customers using the telephone
• Working knowledge of windows-based PC and processing skills (email, internet, intranet, etc.)
• Strong listening skills
• Accurate data entry skills
• Knowledgeable in Microsoft Office Suite
• Excellent verbal and written communication skills
• Possesses the ability to maintain the strictest confidentiality of company and customer information.
• Excellent organizational skills with attention to detail
• Ability to work with a diverse work force and customer base
• Strong commitment to achieving personal growth and success
Come join this fast-paced, exciting, and fun environment and be the Voice of Webster!
The estimated salary range for this position is $18.50USD to $21.00USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
